Common PayPal and MoneyBookers Issues

The MiH Marketplaces use PayPal and MoneyBookers to facilitate prepaid deposits and withdrawals. This article details some of the most common issues relating to the use of PayPal and MoneyBookers in conjunction with the Marketplace.

I made a purchase or deposited funds via PayPal or MoneyBookers a few hours ago, but it still hasn’t registered on my Marketplace account. What can I do?

A majority of the time PayPal or MoneyBookers payments will process instantaneously, but occasionally there can be a delay. 

Often this delay is related to the original funding source. If a bank transfer or e-check was used, it sometimes takes 3-5 days for this kind of payment to be processed. 

If you did not use a bank transfer and your deposit or purchase still isn't reflecting in your Marketplace account, please contact Support with the following information: 

• What payment provider you used— PayPal or MoneyBookers?
• The Marketplace account user name related to the transaction.
• The email address related to the Paypal or Moneybookers transaction.
• The unique transaction ID of the payment. 
• Any other receipt information relating to the transaction.

My Paypal, Moneybookers account or funding source is not in U.S. dollars. Who manages the conversion?

All transactions that occur on the Marketplace will be in U.S. dollars. If your Paypal, Moneybookers account, or funding source is in a currency other than U.S. dollars, you may incur a conversion fee by the payment provider.

To learn more about currency conversion via Paypal, please read their currency conversion article.

To learn more about currency conversion via Moneybookers, please contact their Support Center.

I received an email about a payment dispute or reversal and I can't log into my Marketplace account. What has happened?

This usually happens when a transaction has been disputed. This means your Marketplace account was credited or an item was purchased, but we have not received the money. Please contact Support for assistance.

PayPal or MoneyBookers won’t accept my payment. What can I do?

Unfortunately, we have no control over what PayPal or MoneyBookers will accept as a valid payment. If you are having difficulties paying by your selected method you will need to contact PayPal or MoneyBookers for further information or advice.

I have not authorized a deposit to the MiH Marketplaces from my PayPal account but it is appearing on my statement. What's happened?

As soon as a user deposits credits for the Marketplaces using a PayPal or MoneyBookers account, they are allowed to start purchasing and downloading digital items straight away. If you have not authorized this, then you may have been a victim of Identity Theft. In these cases we strongly suggest you contact PayPal or MoneyBookers immediately and inform them of this fraudulent activity so that they can stop any further payments and advise you of how best to proceed.

Unfortunately we cannot stop any future payments to our website if the culprit already has your valid credit card or PayPal details, as these transactions are handled by PayPal or MoneyBookers.

If PayPal or MoneyBookers are alerted, then they can stop any future payments from that account. For more information about Identity Theft, please visit PayPal's instructions on action to take in the event of identity theft, or contact MoneyBookers support.

I want to request a refund for an item I have purchased. Who do I contact?

If you have purchased an item and it does not work as the item description claims or is faulty, please contact Support and explain in detail how it is malfunctioning, corrupt, or not as described.

Before submitting a refund claim, please review the comments on the item page – there is a good chance someone else may have had the same problem as you and the author might have already addressed the issue. 

Also make sure that you thoroughly read all of the item’s documentation in case there is an existing answer to your issue. 

If you initiate a charge back with your financial institution or dispute the transaction with PayPal or Moneybookers, this will result in your Marketplace account being automatically disabled to guard against fraudulent transactions. This will most likely delay the refund process, so please contact Support before initiating a charge back.

Can I get a refund processed to my PayPal or MoneyBookers account?

We are unable refund any balance located in the ‘Deposits’ section of your member ledger to a PayPal or Moneybookers account, as is detailed in the site's Membership Terms and Conditions, Section 13.

If Support elects to provide you with a refund for an item you have purchased, you will get a refund credited to your ‘Deposits’ member ledger balance, not a refund to your PayPal account. If you have any questions or require further clarification on any of the above points, please contact Support.